Company VAT number: SE556500194701
Effective from: 2025-02-01
Secure and Safe Purchases
These terms apply to purchases of products from Forming Function Stockholm AB via our website www.formingfunctionshop.se. When making a purchase, we comply with applicable laws, including the Swedish Distance and Off-Premises Contracts Act (2005:59). www.formingfunctionshop.se. Vid köp tillämpar vi tillämplig lagstiftning, inklusive lag (2005:59) om distansavtal och avtal utanför affärslokaler.
Purchase and Agreement
– A purchase is considered completed when you, as a Consumer, place an order and click “Pay.”
– Upon receiving your order, a confirmation will be sent via email. If you do not receive the confirmation within 12 hours, please check your spam folder or contact customer support.
– We do not enter into agreements with individuals under 18 years of age without parental consent.
Product Unavailability or Discontinuation
If an ordered product cannot be delivered, for example, because it has been discontinued, we will contact you and issue a full refund.
Prices and Payment
– All prices are include value-added tax (VAT).
– Payment is made via Klarna or credit card.
Price Adjustments
If an obvious pricing error is detected, we will contact you to agree on a new price. If you do not accept the price adjustment, the order will be canceled.
Delivery Terms
Delivery Time
– Products are usually delivered within 3–7 business days, subject to stock availability.
– In the event of a delivery delay, we will notify you immediately. If the delay is significant, you have the right to cancel the purchase at no extra cost.
Shipping and Pickup
– Free shipping to collection points within Sweden.
Right of Withdrawal and Returns
Right of Withdrawal
– As a consumer, you have the right to withdraw from your purchase within 14 calendar days according to the Distance Selling Act.
– The withdrawal period starts from the day you receive the product.
Return Conditions
– Products must be returned in the same condition as received, preferably in their original packaging.
– If the product has been handled more than necessary, a deduction may be made for depreciation.
Return Process
1. Contact customer support before returning the product.
2. Use the included return shipping label.
3. Forming Function will refund the amount within 14 days after receiving the product or when proof of return shipment has been provided.
Exceptions to the Right of Withdrawal
Unclaimed packages are not covered.
Complaints and Warranty
– The right to file a complaint is valid for three years under the Consumer Protection Law.
– Defects discovered within two months are considered reported in time.
– If a complaint is approved, we cover all return and replacement costs.
Personal Data and Cookies
Your privacy is important to us. We process personal data in accordance with the GDPR and use cookies to enhance your experience on our website. Read more about our Privacy Policy here.